Thursday, August 30, 2007

Kiosks in grocery: Why uptime is so important

The deli ordering kiosk which normally sits just inside of the entry to the main store, was sitting by the shopping carts corral with this ugly but obvious sign. When your customers become so familiar with and used to the self-service kiosks you implement in your store, it can be a real disappointment to them when it's unavailable.

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